
-230-
16. Troubleshooting
Item Details
Whenaddingdevicesor
changingsettingsorwhen
directlyacquiringthejob
log,the“Cannotconnect
to printer. Please wait for
awhilethentryagain.”,
“Cannotconnecttothe
printer.Pleasecheck
theprinter.”or“Printer
is busy. Please wait for
a while then try again.”
message is displayed.
-Checkthatthepowerofthedeviceisturnedon.
-Checkwhetherthedeviceisprocessingoroffline,orwhether
anerrorhasoccurred(nopaper,etc.).Checkthatthedeviceis
online and try again.
WhentheIDfilefor
setting the hide Mode
intheclientsoftware
isimported,“Anerror
was found in the import
file” error message is
displayed.
-CheckwhethertheCSVfileformatiscorrect.
-CheckthattheusernamesandIDsdonotexceedtheregistration
range.TheuserIDisregisteredfrom1to999999999(one-byte
characters),andusernamewithin80characters.
-Checkthatthe“symbolisnotincludedintheusernames.Names
thatinclude”cannotberegistered.
Whenprinting,theprint
jobisautomatically
cancelledandcannotbe
executed.
-CheckwhethertheuserIDusedtoprintissetto“Printing
Prohibited”or“ColorPrintingProhibited”.
-CheckwhetherthelimitvaluefortheuserIDisexceeded,and
checkthelimitvaluesandvalidperiod.
-Theoperationwhenlogisfullissetto“Cancelthejob”,andthe
devicelogbufferisfull.Check[Acquirethedevicestatusbefore
thejob.]in[DetailsScreen]>[Report]>[DisplayReport]>[Job
Information],click[View]andacquirethejoblogstoredinthe
device.Next,resetthejoblogacquisitionscheduletoashorter
time.
Thejoblogcannotbe
acquiredaccordingtothe
setschedule.
Click[UpdateNow]in[DetailsScreen]>[Manage]>[DeviceList].
Whenanerrorisdisplayed,checkthatthedevicepowerisON.
Also,checkwhetherthedeviceisprocessingoroffline,orwhether
anerrorhasoccurred(nopaper,etc.).
Checkthejoblogacquisitionschedulewhenthedevicepoweris
ONbuttheprinterisnotprocessingoroffline,oranerrorhasnot
occurred(nopaper,etc.).Checkthattheacquisitiontimeisatthe
sametimeaswhenthedeviceandserverpowerareusuallyON.If
therearenoproblemsintheabovesettings,restartWindows.
Notallofthejoblogsare
acquired.
Theoperationwhenlogisfullissetto“DeleteOldLogs”or“Do
notacquirelog”,andthedevicelogbufferisfull.Resetthejoblog
acquisitionscheduletoashortertime.
Somejoblogsarenot
displayed at the start time
or end time.
Ifthedevicedoesnothaveabuilt-inclock,whenthedevicepower
isswitchedOFF/ON,timeinformationcannotbestoredinthelog
untilthedeviceisnotifiedofthetime.Forinformationonhowto
notifythedeviceofthetime,see“ProvidingTimeNotificationsfor
Devices”(P.194).
Fordevicesthathaveabuilt-inclock,thetimeneedstobesetin
thedevice.
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